4 Easy Ways to Place an Order at DocsPrefer.com

We accept Visa, Master Card, Discover, American Express as well as Money Orders/Cashiers Checks (please mail money orders/cashiers checks to the 'Contact Us' address below."

No Personal Checks, Please!

NOTE: If you need to send a money order or cashier's check please contact us directly to determine shipping charges prior to sending payment.

Ordering Options


1	Internet Store
Shop On-line

2	Telephone
1.940.325.2147
1.866.268.3216 (Toll Free)

3	Fax
1.940.463.1671 (download order form - coming soon!)

4	Mail
WAM Essentials, Inc. PO Box 159 Mineral Wells, TX 76068-0159

Refunds & Returns

Refunds:

All returns of unopened items will be granted a full refund (excluding shipping** and handling charges) upon receipt at the offices of WAM Essentials, Inc. when returned within 7 days after receipt and accompanied by a copy of the original order form. Call for a Return Authorization Number. Return shipments without a return number will NOT be processed. Customer pays return shipping.

Absolutely No Returns and thus No Refunds on unsealed (ie: opened) items and books. No Exceptions!

All returns are subject to evaluation. A 15% restocking fee may apply. Damaged goods must be reported within three (3) business days of the receipt of your order. Missing items must be reported within 5 business days of receipt of your order. If you have any questions, we will be happy to assist you by phone at 1-866.268.3216. Or you may contact us via e-mail at: orders@docsprefer.com.

**Please note that we do not refund shipping charges. This includes return shipping charges**

Returns

How to Return an UnOpened Item:

1) Contact us for a Return Authorization Number. Return shipments without a Return Authorization Number will NOT be processed.

2) Items can be returned via any carrier you choose. We recommend you send the items insured, signature required.

Refunds are only given upon successful receipt of the items. If the items are never received back in our offices we will not be able to issue you a refund.

Maca Root Powder Returns

Maca Root Powder is not sold in flavors. It is sold for its beneficial effects - which can be read about from various sources. The flavor, color and texture may vary lot for lot because it is in large part dependent on the growing conditions present before the roots are harvested. Neither the growers, nor the importers, nor WAM Essentials, Inc. are in control of these conditions. WAM Essentials, Inc. is not responsible for differences in flavor or texture and therefore does not offer product refunds because of its flavor.

Lost Packages or Packages not Received

It is an unfortunate event when someone's package is mis-delivered or is not where the UPS driver says they left it. If you have not received your package within a reasonable time frame and you have a tracking number then please try tracking the package to see what updated information UPS has for your items. If you do not have a tracking number we will be more than happy to provide one to you as well as track the package to see its status. Should UPS show that your package has been delivered when in fact you have not received it then we need to file a 'lost package' claim with UPS. Effective August 1, 2007 we will no longer be able to ship replacement products or issue credits until after we have initiated the claim process with UPS. WHY? Well, it is the process of UPS to have the carrier responsible for delivering the package to contact the customer and ask them personally if they received the package in question and we have had too many well meaning customers who proudly respond "Yes, I did." when in fact the customer was talking about the replacement order and UPS was talking about the lost order. UPS does not even open a claim investigation when the customer states they have received the package.

Here's what you should do:

Our New Procedure: What should you do if your package shows delivered but you did not receive it?

1) The very first thing you should do is Contact our customer service representatives and notify them as soon as possible that there may be a problem.

2) Wait. And, this is the most difficult phase of the process. During this time, our Customer Service Representatives will start the preliminary lost package phase with UPS. It is at this time that the UPS carrier that "delivered" your package will contact you - probably by telephone - to ask you or anyone living in your home if you received the package.

3) Your answer to the preceeding preliminary investigation by UPS will determine how the remainder of the Lost Package claim will continue and will also determine whether your items will be replaced or refunded by DocsPrefer.com.

If you tell the UPS driver that you did receive your package: then the preliminary investigation by UPS will end and no case will be opened. If this happens then we will not be able to replace your items or refund you any monies. Why? Because you have just told UPS - the people responsible for paying for your lost items - that you did in fact receive the items. Therefore, as far as UPS and WAM Essentials, Inc. and DocsPrefer.com is concerned this case is closed as you have in fact received your items.
If you tell the UPS representative that you did not receive your package then UPS will open an investigation into what happened to your package. Once the investigation has been officially opened by UPS and they have agreed that the package was lost and will reimburse WAM Essentials, Inc. for the products then DocsPrefer.com will either ship you another package (this time it will be signature required) or refund you the cost of the product. We do not refund shipping charges.

4) Up to this point, the entire process should only take 7 to 14 days.

*Information and statements on this website regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration. These products are not intended to diagnose, treat, cure, mitigate or prevent any disease or health condition.

Medical Disclaimer: We believe that the role of nutrition is important to good health, however, this web site is for informational purposes only and is not intended to be a substitute for professional medical advice. Our goal is to provide you, the customer, with the information necessary for you to make important nutritional and self-help decisions. We strongly suggest that you share any products you decide to use with your health care professional for optimal individual health benefits. Women who are planning on becoming pregnant or who are pregnant should not take any supplements without consulting their physician first.